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Providence Consulting
530 S. Creyts Rd
Lansing, MI 48917

Office and Fax: 517.679.3302

QUICK ACCESS: 

Employee Change Forms
Client Ticket Portal
Billing & Payment Portal
Curbside Pick Up / Drop Off
General Training Page
IT Support Request
Device Removal Form
Security Risk Assessment

POINT OF CONTACT
TRAINING & RESOURCES


Being a Point of Contact:
Watch the video to learn about being a POC and what we will go to you for! 

POC Training

Authorized Contacts:
Learn more about why identifying key staff members is important for security, finances, and more. 

Authorized Contacts

Personnel Changes:
Learn how to submit staff changes and what to expect by checking out the video. 

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Client Ticket Portal: 
Did you know you can view all open tickets for your organization at once? Even see their status, notes, resource assigned, and more! You can also pull reports anytime. Check out this quick demo of the client ticket portal!

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Removing Devices from Account: 
Learn how to request to remove them from your network to eliminate any security vulnerabilities and save on TechCare. 

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Line of Business Apps: 
Check out the video to learn how Providence can still help with Line of Business apps even though they are not supported under TechCare. 

LOB 101-

Want a walk-through? 

We're here to help! Schedule time with Tree, our Customer Success Manager, to walk through step by step any information on the above.
Our goal is to make tech easy for you!

One-on-One Training
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Tree Kent | Customer Success Manager


YOUR KEY CONTACTS 

Anthony

Anthony Latunski
Business Development Manager
Quotes and pricing on hardware or services. 

Schedule A Meeting with Anthony

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Tree Kent
Customer Success Manager
Budgeting, reports, account management, and training. 

Schedule A Meeting with Tree

Amanda Godfrey

Amanda Godfrey
Office Manager
Invoicing, charge inquiries, payment management. 

Schedule A Meeting with Amanda

Charles Lowery

Chuck Lowery 
Security & Helpdesk Manager
Security, IT Support escalations and service. 

Schedule A Meeting with Chuck
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Need Support Now? 
IT Support Ticket